Large Language Models (LLMs) and GenAI are changing the rules of the game: Increased efficiency, process optimisation and automation are the result. Our offering includes the development, use and optimisation of these technologies. Numerous companies and organisations already rely on our extensive expertise. Do you want to go beyond the hype? Then we are your partner!
#LLMs
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#Telecommunications
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Perelyn partnered with Stiegeler to accelerate customer support and enhance customer satisfaction through an AI-powered chatbot. The chatbot will leverage a comprehensive technical knowledge base and live data to provide precise answers to internal support teams.
1
Implement a customised chatbot for querying the company's knowledge resources.
2
Enable a faster and improved customer support by internal operators.
3
Adding an external-facing customer chatbot interface on the Stiegeler website.
Stiegeler is a Germany-based telecommunications provider delivering high-speed internet, telephone, and TV services via fiber optic and DSL. They prioritise reliable connectivity for both residential and business customers, with a focus on rural areas, ensuring consistent access to essential communication technologies. Learn more about Stiegeler here.
Telecom industry & AI
The projected value of AI in the telecommunications industry is expected to reach USD 58.74 billion by 2032. AI is transforming our client’s industry by optimising network performance, enhancing customer service with intelligent chatbots, and strengthening security through advanced fraud detection. It is also driving innovation in 5G, edge computing, and IoT, reshaping how companies deliver smarter connectivity, personalised services, and more efficient operations.
Stiegeler’s goal is to maintain high-quality customer support 24/7. The challenge lies in achieving this seamlessly, as their outsourced after-hours provider lacks the deep company and technical expertise required to match the high quality and efficiency of their in-house team. To maintain excellent service around the clock, Stiegeler’s customer support team needs easy access to comprehensive knowledge and resources, ensuring that customer inquiries are addressed promptly and accurately, regardless of who is handling the support.
“At Stiegeler, we believe in empowering our team with consistent and reliable information across the board. That’s why we entrusted Perelyn with the development of a chatbot that ensures all employees are on the same page, especially in delivering accurate and timely responses in customer support. We sincerely thank Perelyn for the excellent collaboration and the innovative solution they’ve provided."
— Felix Stiegeler, Managing Director Stiegeler
Perelyn conceptualised and implemented a full-stack, AWS-based AI chatbot solution for Stiegeler. We incorporated features such as conversational multimodal RAG, token-by-token streaming from the latest generation of LLMs, a customer-friendly frontend, and an interface to internal company data. All of these elements were specifically tailored to meet Stiegeler’s unique requirements and demands for their use case.
AI-powered chatbots provide telecommunications companies with 24/7 support, instant query resolution, and scalability, reducing operational costs while enhancing customer satisfaction. They deliver personalised, consistent service, offer multilingual capabilities, and generate valuable data insights, all while seamlessly integrating with human agents to handle more complex issues.
The Stiegeler Chatbot was designed to assist in answering customer queries. Perelyn conceptualised and implemented a full-stack chatbot solution for Stiegeler within their AWS environment, with a special focus on customised document processing, storage and retrieval, as well as company API querying capabilities.
The customer asks what wifi routers Stiegeler has on offer that are compatible with fiber optics connections?
Hello! Stiegeler Internet Services offers a wide range of wifi routers. The following models are compatible with fiber optics connections and are available to buy or rent on the Stiegeler website:
Fritz!Box 7690
Fritz!Box 7530 AX
Let me know if you require anything further!
The chatbot solution enables Stiegeler to enhance customer support across their telephone and email channels, as well as their website. The results are clear: reduced turnaround times for customer queries and a higher success rate, leading to increased customer satisfaction.
Perelyn integrated advanced LLMs with modern methods, including text search, conversational RAG, and a dynamic front end, to deliver a smooth, user-friendly chatbot experience. The system was seamlessly integrated into the client's existing cloud infrastructure, with special emphasis placed on data protection considerations.
– Max Schattauer
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